Booking POLICY
The following Booking Policy applies to all services and products provided by First Eventz LTD, trading as First Studios (henceforth ‘First Studios), including but not limited to studio sessions, dry hire, mix and masters, freestyle videos, and all other services and products.
By making a booking, making payment, or using any First Studios service, the Client confirms that they have read, understood, and agreed to this Booking Policy.
1. Booking Confirmation & Prepaid Studio Credit
Full payment for a prepaid studio session or package secures the agreed number of studio hours as non-refundable studio credit.
Prepaid hours are deducted from the Client’s balance once each session is confirmed. Unused prepaid hours are non-refundable unless otherwise agreed by First Studios.
All sessions are subject to a non-refundable deposit where a deposit is required at the time of booking. The deposit secures the session and is deducted from the total cost of the booking.
2. Cancellations & Rescheduling
All cancellation or rescheduling requests must be made by contacting:
info@firststudios.co.uk
07719 465344
Cancellations or rescheduling requests made less than 72 hours before the scheduled session are non-refundable. Where prepaid studio credit is being used, the booked hours will be deducted from the Client’s remaining balance.
Bookings more than 72 hours away may be cancelled or rescheduled, subject to studio availability and at the discretion of First Studios.
Cancellations made more than 72 hours before the scheduled session may be eligible for a refund at the discretion of First Studios.
Where a refund is approved, it will be processed using the original method of payment.
3. No Shows
If the Client fails to attend a scheduled session without providing prior notice, the full session fee remains payable.
Where the session was booked using prepaid studio credit, the full number of booked hours will be deducted from the Client’s remaining balance.
4. Session Timing & Overtime
Unless otherwise stated;
Studio time includes all setup and pack-down time.
Clients must arrive, set up, pack down and vacate the studio within their booked session time.
Any overtime beyond the scheduled session is subject to availability and will be charged at First Studios’ standard engineered hourly rate.
Failure to vacate the premises at the agreed end time may result in additional charges.
5. Responsibility for Equipment & Facilities
The person making the booking is responsible for the proper use of all studio equipment, furniture and facilities during the session.
The Client is responsible for any damage caused to studio equipment, furniture or facilities by themselves or their attendees.
Any damaged or missing equipment, furniture or other studio property will be charged at the full cost of repair or replacement, plus any admin fee to be determined by First Studios.
6. Studio Condition & Cleaning
The studio must be left in the same condition in which it was found.
Any additional cleaning required as a result of misuse, excessive mess or failure to leave the studio in an acceptable condition may result in an additional cleaning fee, to be determined by First Studios.
7. Liability & Conduct
First Studios is not responsible for any personal belongings that are lost, stolen or damaged while on the premises.
The Client is responsible for the conduct and behaviour of all attendees associated with their booking and must ensure that all attendees comply with First Studios’ rules and policies.
Illegal substances are strictly prohibited on the premises.
8. Acceptance of Terms
By making a booking, making payment or using First Studios’ facilities or services, the Client confirms that they have read, understood and agreed to the terms of this Booking Policy.